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Marketing: Up-to-date


Digital Marketing


1. fast-Changing World, Evolving Consumer

 In an ever-changing world, consumer needs and expectations are rapidly evolving. And digital marketing organizations need to understand and respond quickly to these changes. 

 Digital channels are an essential social and economic infrastructure. COVID-19 has accelerated this trend as consumers move online at an unprecedented rate and digital becomes an important driver of business continuity. Naturally, CMOs are increasingly under pressure to increase the performance of their digital marketing strategies and capabilities. 

   In addition, the Internet is leading to democratization in which even the smallest player (microbrand) with fewer resources exists in digital media, which can compete with the world's greatest people. 

 The key is to build for the future by leveraging the right combination of human and technical candidates, such as technology, processes, marketing analytics, KPIs and practices that create value and growth. Finding the ideal framework for digital marketing can seem like an impossible goal, with multiple factors interlocking. But this is possible. 


2. KEY IN DIGITAL MARKETING

 Marketing technology is a large and growing part of marketing.  Used by multiple marketing and related features to engage customers, marketing technology has been around for decades, but continues to evolve with new features. Large organizations often use more than 100 different marketing technology tools. 

 Despite being relatively mature, we believe that today's marketing technology stack offers many opportunities to capture new growth waves. Spending on marketing and neighboring customer experience and engagement technologies in the United States exceeded $50 billion in 2022. And the signs indicate sustained growth. 90% of Chief Marketing Officers (CMOs) are expected to maintain or increase their marketing technology investments over the next year. 


 Marketing technology has already matured, but it is a 'key' that can become more mature in the future. The reasons are as follows. 


1. continued growth of e-commerce 

 U.S. e-commerce spending shows no sign of slowing despite significant recession due to COVID-19. eMarketer expects e-commerce revenue to grow by about 12% annually to reach $1.7 trillion by 2026. 


2. Customer Expectations for Personalized Attractive Experience 

 Investing in customer experience can pay off with greater loyalty, satisfaction, and engagement. For example, a survey by BIBI found that 72% of customers consider their experiences personalized, and enterprises are more likely to buy them. And 68% of customers said poor customer experience led them to abandon one brand to another.


3. Need to contact the customer directly wherever they are 

 Multichannel functionality is important because consumers now expect to meet them where the brand is. While email remains the most common communication channel, marketers are using more and more SMS, in-app push notifications, and growing social media to reach their target audience. 


4. social influence dictating purchasing decisions 

 More than ever, consumers are relying on social sources to announce their purchase decisions. As many as 85% check online reviews before purchasing. At the same time, only 33% of consumers say they trust traditional media sources. This makes it essential for brands to build a strong social presence and manage their online reputation. 


5. Focus on efficiency and demonstrable ROI in tight budgets 

 84% of marketing professionals are under pressure to demonstrate return on investment (ROI) to justify marketing spending or budget growth. These scrutiny tend to increase at times of economic uncertainty. 

3. FIVE STEPS TO SUCCESSFUL MARKETING

 With the rapid spread of the Internet, marketing directors are increasingly discovering new ways to leverage their marketing channels. Thanks to social and digital media, today's CMOs have the opportunity to not only analyze their customers' preferences, but also contact them personally. To benefit from these new opportunities, here are five steps:


1. Create Data Transparency
CMOs invest in marketing tools where effects can be measured. So-called "tracking" is used for this purpose. Robust tracking and data infrastructure also provides the foundation for advanced activities such as campaigns using fully automated artificial intelligence. 


2. Interpret data based on customer experience
Each channel plays a different role in the customer experience. If an enterprise uses the wrong model, it risks misinterpreting the tracking data. Choose a "last click" model where the last channel you use is usually overrated with all online sales. Therefore, it is recommended that you choose a model that reflects your actual customer journey and allows you to make marketing budget decisions. 


3. Continuous optimization
For the best results, you need to continuously test new channels and advertising materials. CMO can use several methods, including A/B testing, multivariate testing, and user behavior analysis. "Mobile Optimization First" is the motto of many CMOs today, as smartphone use has long exceeded the number of laptops and tablets in many industries and has also significantly improved customer loyalty. 


4. Establishing a performance management process
In order to start data-driven work, it is important to have employees see the data. For example, using a large screen that shows the most important key figures, marketing directors should regularly appoint and discuss the figures with the team. The incentive structure must also be rebuilt. Measurable and strict goals must be set. 


5. Build and expand your skills
The skills required for performance marketing can be built internally or externally. Building internal capabilities in the medium to long term is generally more meaningful. Finding the right people is usually a big challenge because the skills needed are in great demand and applicants have a lot of jobs. 


4. Reimagining your Marketing

 After global pandemic, consumers have cut their spending and thy went online by researching and engaging with others before purchasing to increase their purchase dollars as well as purchasing.  Consumers have become stricter, smarter. 


 The current changing environment and unstable customer sentiment,  brands often turn to lower prices or offer promotions to attract new customers and retain existing customers. But these are not sustainable in the long run. 


 Instead, brands should use resources close to them to assess marketing spending and customer targeting and coordinate their marketing operations with a restructured approach to stay connected with customers. 


 1. Data collection and segmentation
A brand can begin by using existing customer data from a variety of sources. Once you collect data, you can enrich your customer profile with additional details to develop an in-depth understanding of their behavior. 


  2. Enable data through small-scale testing and hypothesis testing 

 Based on an experimental mindset, brands can develop hypotheses about sales drivers and then test marketing strategies in different customer segments to determine key drivers of sales to prove or disprove them.   


 3. The Way to Personalization
By incorporating test insights and learning into marketing communications, brands pave the way to personalization and provide customized experiences to customers of scale. These insights from testing are critical to personalization. 


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